Terms of service
Terms and Conditions
Welcome to Reforma Pilates! These Terms and Conditions govern your use of our services, facilities, and website. By booking or attending a class, purchasing services, or interacting with us in any way, you agree to these Terms and Conditions.
1. General Terms
1.1. Eligibility: You must be at least 16 years old to attend classes, unless otherwise stated or approved by management. Clients under 18 require parental or guardian consent.
1.2. Health and Safety: All clients must disclose any pre-existing medical conditions or injuries before participating. Participation is at your own risk, and you are responsible for ensuring you are fit to take part in Pilates classes.
1.3. Instructor Guidance: Follow all instructions from our certified instructors. Failure to adhere to safety guidelines may result in removal from the session.
2. Booking and Payments
2.1. Class Bookings: All classes must be booked in advance through our online system or app.
2.2. Payment: Payments must be made in full at the time of purchase. This is done through our online booking system via website or app. Payments are direct debited for our memberships and one off payments for class packs.
2.3. Memberships and Packages: Memberships or class packages are non-transferable and non-refundable unless otherwise specified in these terms.
2.4. Promotions and Discounts: Promotional offers cannot be combined and are subject to expiration as stated.
3. Cancellations, Refunds and Membership hold policy
3.1. Class Cancellations:
• Classes can be cancelled without penalty if done at least 4 hours before the scheduled time.
• Late cancellations will incur a fee of $15 or result in forfeiture of the class credit. No shows incur a $15 fee for both class pack holders & members on a subscription.
3.2. Refunds: No refunds will be provided for unused classes, packages, or memberships unless due to exceptional circumstances approved by management.
Cancelation of memberships will be required to pay 70% of the remaining amount.
3.3. Rescheduling: Subject to availability, classes canceled within the required notice period can be rescheduled.
3.4. Membership Hold Policy: 6-Month Contracts - Members on a 6-month contract are entitled to place their membership on hold for up to 4 weeks in total during the contract period. 12-Month Contracts - Members on a 12-month contract are entitled to place their membership on hold for up to 8 weeks in total during the contract period. Holds must be requested in writing with a minimum of 7 days’ notice before the intended pause start date. Holds may be taken in one block or split into multiple shorter periods, provided the total does not exceed the allowance for the contract term.
3.5. No Contract Membership cancellations, we require 2 weeks written notice to cancel. Your access will remain active during this period.
4. Studio Rules
4.1. Arrival: Arrive at least 10 minutes before class to ensure proper check-in and preparation. Late arrivals may not be allowed to join the session.
4.2. Attire: Wear appropriate activewear and non-slip grip socks. Non grip socks or bare foot is not allowed. Grip socks may be purchased at the front desk.
4.3. Equipment: Treat all equipment with care. Report any damage or malfunction to staff immediately.
4.4. Hygiene: Clean all equipment after use using the cleaning supplies provided. Maintain good personal hygiene for the comfort of others.
5. Liability Waiver
5.1. By participating in our classes, you acknowledge and agree:
• You understand the physical nature of Pilates and accept any inherent risks.
• Reforma Pilates, its instructors, and staff are not liable for injuries, damages, or loss incurred during your participation or use of facilities.
5.2. You are responsible for your personal belongings. Reforma Pilates is not liable for any loss, theft, or damage to personal items.
6. Privacy Policy
6.1. Data Collection: We collect personal information such as name, contact details, and medical history to provide our services.
6.2. Data Usage: Your data is used for booking, communication, and health and safety purposes.
6.3. Data Protection: We do not share your personal information with third parties without consent, except as required by law.
7. Code of Conduct
7.1. Respect all instructors, staff, and fellow clients. Disruptive or inappropriate behavior will not be tolerated.
7.2. Bullying, harassment, or discrimination of any kind will result in immediate removal from the studio and possible termination of membership.
8. Women-Only Policy
Reforma Pilates is a women-only studio, created to provide a safe, supportive, and private space for all women. To maintain this environment, male or transgender individuals are not permitted to attend classes or use studio facilities.
By attending Reforma Pilates, you acknowledge and agree to respect this policy, helping us keep the studio a safe and welcoming space for everyone.
9. Pregnancy Policy
For safety reasons, pregnant women over 14 weeks gestation are not permitted to attend group classes. Due to the individual nature of pregnancy and the need for personalised modifications, group settings are not suitable beyond this stage. Pregnant clients are welcome to contact us to arrange private sessions, which allow for tailored programming and closer supervision.
Reforma Pilates reserves the right to restrict participation where safety may be compromised.
10. Force Majeure
Reforma Pilates is not responsible for disruptions or cancellations caused by events beyond our control, such as natural disasters, pandemics, or government restrictions.
11. Amendments
We reserve the right to update or modify these Terms and Conditions at any time. Notice of significant changes will be provided through our website or email.
12. Contact Information
For questions, concerns, or disputes, please contact us at:
• Email: admin@reformapilates.au
• Phone: 0405 884 884
By engaging with Reforma Pilates, you confirm that you have read, understood, and agree to these Terms and Conditions.